Etsy Purchase Protection

If something goes wrong with your order, you'll get a full refund.

Here's what's eligible:

• Your order doesn't match the item description or photos
• Your item arrived damaged
• Your item arrived after the estimated arrival window
• Your item didn't arrive or was lost in the mail

View program terms

Etsy keeps your payment information secure.

Etsy shops never receive your credit card information.

All reviews are from verified buyers—real people who actually bought the item they're talking about.